All orders are produced from quality materials and we guarantee your complete satisfaction. If there is a manufacturing defect we will replace or refund the product at our option. Custom manufactured items that have misspelling or incorrect wording because of customers omission and the customer has approved the design or designed their sign online, cannot be replaced or payment refunded. No merchandise can be returned without our prior written authorization. Any claims must be made within 10 days of receipt of order. Shipping damage must be reported with the carrier at time of delivery. If there is concealed damage by the carrier you must contact the carrier within 24 hours of receipt for them to accept any claim. Once the product leaves our production facility, the carrier assumes full responsibility in delivering the product to you without damage. If carrier damages your product, we will work with you to resolve any claim you have with the shipping carrier but we cannot be responsible for their negligence. Your 100% satisfaction is our goal and we will work tirelessly to resolve any issue to the best of our ability.
Please note that any order cancelled after payment is made via credit card or PayPal will have a 5% cancellation and processing fee deducted from the order total.